The ISO/IEC20000 Consultant course provides experience-based guidelines and concepts regarding implementing ISO/IEC20000, with special emphasis on the organizational management of change. This will allow for the development of essential skills to support the decision-making process and allow for the drawing up of a detailed implementation approach for the participant’s organization. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• Understand the ISO/IEC20000 framework, its processes and requirements
• Gain insight in executing a successful ISO/IEC20000 implementation, covering both the “hard” and “soft” aspects
• Share ISO/IEC20000 implementation experiences with an experienced Quint consultant
• Ensure participants pass the itSMF exam and obtain the itSMF’s ISO/IEC20000 Consultant certificate
• Understand the potential contributions of the ISO/IEC20000 i.e., increased manageability of an organization’s service, infrastructure and applications

Who should attend:
IT professionals that have an interest or play a role in implementing the ISO/IEC20000 standard in their organization.

Exam & Certification:
ISO/IEC20000 Consultant

Delivery:
Instructor-led classroom or virtual classroom

Duration:
3 Days

PMI PDUs:
Earn 21 PDUs

Prerequisites:
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment