The ISO/IEC20000 Foundation course is the entry level course for ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management. ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• Recognize and understand the key concepts of ISO/IEC20000
• Understand the working of the ISO/IEC20000 standard and the potential contribution to the IT organization
• Get insight in implementing ISO/IEC20000 and its challenges
• Understand the auditing and certification process on the ISO/IEC20000

Who should attend:
IT professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification:
ISO/IEC20000 Foundation

Delivery:
Instructor-led classroom or virtual classroom

Duration:
2 Days

PMI PDUs:
Earn 14 PDUs

Prerequisites:
Some experience working in an IT organization is recommended.