The ITIL Practitioner Plan & Improve course focuses on how to ensure that future business requirements and IT opportunities are aligned. Planning ahead and continuously improving are essential. Through the processes Availability Management and Capacity Management you can plan for, monitor and improve Service Delivery. Inventory risks and implement mitigating measures enables you to plan ahead for any contingencies threatening the continuity of Service Delivery. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• How to organize, manage and improve the Availability, Capacity and IT Service Continuity Management processes
• Define and implement procedures related to these processes
• Gain in-depth knowledge of Plan & Improve concepts
• Learn about specific tasks and responsibilities of the Plan & Improve processes
• Establish interfaces between Plan & Improve processes and other processes
• Create reports and understand which KPIs are useful

Who should attend:
IT professionals wishing to extend their planning, monitoring, reporting and optimizing skills relative to activities in the Availability, Capacity and IT Service Continuity Management processes.

Exam & Certification:
ITIL Practitioner Plan & Improve

Delivery:
Instructor-led classroom or virtual classroom

Duration:
5 Days

ITIL Expert™:
Earn 3.5 credits

PMI PDUs:
Earn 35 PDUs

Prerequisites:
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.