|
The ITIL Service Manager program focuses on training participants to be effective IT Service Managers. Therefore, during this 12 day program we impart as much knowledge and experience as possible to help you improve and be more successful in your daily tasks or new career. An interactive approach is used combining lecture, discussion and a case study to link theory directly to practice to help you understand how to implement the ITIL concepts successfully.
Course Objectives:
- Recognize how the ITIL processes and functions can contribute to making IT Service Support and Service Delivery more manageable and successful
- How to gain management commitment on process implementation or improvement projects
- Prepare for implementation of the ITIL processes
- Assess the important operational, tactical and strategic processes in an IT organization
- Analyze, define and refine the existing IT service environment
- Define management information
- Understand that the ITIL processes need to be kept alive and are supported by appropriate tools
Who should attend:
IT professionals working within the scope of the Service Management processes, especially those who are involved in implementing or advising on ITIL Service Management.
Exam & Certification:
ITIL Service Support
ITIL Service Delivery
Delivery:
Instructor-led classroom or virtual classroom
Duration:
12 days
ITIL Expert™:
Earn 17 credits
PMI PDUs:
Earn 90 PDUs
Prerequisites:
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
| 
