The ITIL v3 Foundation course is the entry level certification course for IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL v3. An interactive approach is used combining lecture, discussion and the Wall Street Service Management simulation experience.

Course Objectives:

• Understand the main processes, relationships, benefits and challenges of ITIL v3
• Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL v3
• Understand how these processes contribute to making an IT organization manageable
• Learn the most important ITIL v3 definitions
• Gain access to a standardized vocabulary
• Preparation for the ITIL v3 Foundation examination 

Who should attend:
All IT staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Exam & Certification:
ITIL v3 Foundation

Delivery:
Instructor-led classroom or virtual classroom

Duration:
3 Days

ITIL Expert™:
Earn 2 credits

PMI PDUs:
Earn 21 PDUs

Prerequisites:
Some experience working in an IT organization is recommended.