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The ITIL v3 Managers Bridge course offers a fast gateway to ITIL v3 certification credits. This qualification will bridge the gap between the ITIL manager’s certificate in IT Service Management (versions 1 & 2), ITIL Practitioners (versions 1 & 2) and the ITIL Expert in IT Service Management certificate. The course addresses all of the new topics in ITIL v3 and the main differences from earlier ITIL versions. It introduces the Service Lifecycle approach and the five stages within this lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Course Objectives:
- Understand the main concepts, processes, benefits and challenges of ITIL v3
- Gain insight and understanding into the holistic Service Lifecycle approach that forms the core of ITIL v3
- Understand how these ITIL processes contribute to making an IT organization manageable
- Learn and understand the most important ITIL v3 definitions
- Gain access to a standardized vocabulary
- Prepare for the ITIL v3 Manager Bridge examination
Who should attend:
The ITIL v3 Managers Bridge course is targeted towards existing holders of ITIL Service Manager certificates from earlier ITIL versions who want to gain knowledge and understanding of the new content of ITIL version 3 and who wish to obtain the new ITIL Expert certification.
Exam & Certification:
ITIL v3 Managers Bridge
Delivery:
Instructor-led classroom or virtual classroom
Duration:
4 Days
ITIL Expert™:
Earn 5 credits
PMI PDUs:
Earn 35 PDUs
Prerequisites:
A manager’s certificate in IT Service Management based on ITIL versions 1 or 2 or v2 Practitioners who have accrued sufficient credits.
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