The intermediate level ITIL v3 Release, Control & Validation offers a role based hands-on experience and in-depth coverage of the Release, Control & Validation cluster of processes and functions according to ITIL v3. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• Service Management as a practice
• The following processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation: Change Management, Service Release and Deployment Management. Service Validation and Testing, Service Asset and Configuration Management. Knowledge Management and Service Request fulfillment and evaluation
• Common Service Operation activities related to Release, Control and the Validation processes
• Functions to be performed within Release, Control and the Validation processes
• Release, Control and Validation process roles and responsibilities
• Technology and implementation considerations
• Challenges, Critical Success Factors and risks
• CSI as a consequence of effective Release, Control and Validation processes

Who should attend:
IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Release, Control and Validation cluster of processes and functions.

Exam & Certification:
ITIL v3 Release, Control and Validation

Delivery:
Instructor-led classroom or virtual classroom

Duration:
5 Days

ITIL Expert™:
Earn 4 credits

PMI PDUs:
Earn 35 PDUs

Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.