The intermediate level ITIL v3 Service Operation course offers the ability to specialize in the Service Operation stage of the ITIL v3 Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Operation stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on organizing and maintaining the day-today Service Operation. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• Introduction to Service Operation
• Service Operations principles
• Service Operation processes
• Service Operation activities
• Organizing Service Operation, specifically functions
• Technology considerations
• Implementation considerations challenges, Critical Success Factors and risks

Who should attend:
IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Service Operation stage of the Service Lifecycle and the affected processes and functions.

Exam & Certification:
ITIL v3 Service Operation

Delivery:
Instructor-led classroom or virtual classroom

Duration:
4 Days

ITIL Expert™:
Earn 3 credits

PMI PDUs:
Earn 28 PDUs

Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.