The intermediate level ITIL v3 Service Transition course offers the ability to specialize in the Service Transition stage of the ITIL v3 Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Service Transition stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on putting services into operation without disruptions to the business. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• Introduction to Service Transition
• Service Transition principles
• Service Transition processes
• Service Transition related activities
• Organization and technology for Service Transition
• Understanding implementation approaches, Service Transition roles, challenges and Critical Success Factors and risks

Who should attend:
IT managers, operational staff, and others requiring a deeper knowledge of or who are involved in the Service Transition stage of the Service Lifecycle and the affected processes and functions.

Exam & Certification:
ITIL v3 Service Transition

Delivery:
Instructor-led classroom or virtual classroom

Duration:
4 Days

ITIL Expert™:
Earn 3 credits

PMI PDUs:
Earn 28 PDUs

Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.