White Papers
The IT organization is required to be customer-oriented and at the same time flexible and efficient as well as being able to deliver new systems quickly and at low cost.
Innovation can be learned - How the IT organization may regain its position as an innovation partner
The internal IT organization that cannot meet the information demands of the business runs the risk of becoming marginalized and losing its right to exist.
This article describes a new approach for (ITIL) process implementations, which has already resulted in measurable and often surprising improvement of IT performance in practice.
Legislative compliance and the continuous rat race for higher quality and lower cost are some of the topics that keep the average IT manager from having a nine-to-five working day.
Fueled by business changes and changes in IT, application portfolios have become increasingly heterogeneous.
In May 2007 the Office of Government Commerce (OGC) released the new version of the IT Infrastructure Library (ITIL®).
Can the newly released Information Technology Infrastructure Library (ITIL) v3 processes, well implemented and managed, significantly improve the probability of achieving success in an Information Technology Outsourcing (ITO) effort?
A persistent mistake regarding outsourcing is that it transfers the responsibility for “providing the business with the IT services it needs against best prices and conditions” to an external supplier.
Economic downturn and IT outsourcing pressure the IT budgets and IT organizations, and do not seem to be the partner for business process outsourcing deals.
IT Infrastructure Library (ITIL) is very logical, and Implementation of Process-oriented Workflow (IPW™) seems not too complex and is although more comprehensive, is also logical.
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